We are committed to respecting your privacy. If you have any questions about how we deal with your data please contact us by using the contact information listed on our website and speak to one of our directors.
How we gather information about you?
We collect information about you when you use one of the contact forms on our website. We are a a high-security company so you can be confident that the information that we gather and hold about you will be kept safe. Our systems are password protected and we have implemented reasonable procedural security controls to protect against the loss, misuse, or alteration of your data.
What information do we collect about you?
The information that we gather about you depends on which information request form you use on our website or campaign promotions. Each form requests different types of information in regard to the type of enquiry. This is information is given to us voluntarily by you. In most cases we request, but not limited to, the following information:
Home or business address
How will we use the information about you?
The information we gather will not be disclosed to anyone else outside of our business. We have a number of business systems into which your data may be entered by us including, but not limited to, business management systems, contact systems and sales systems. These systems are secure and can only be accessed by our business’s authorised users.
Access to your own data
To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and/or to correct any inaccuracies, or to request that your personal data be deleted, please contact us so we can action your request.
Disclosure of your information
We will not publish, give, sell or rent your information to anyone, ever. However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or to bring legal action against someone who may be causing injury to, or interference (either intentionally or unintentionally) with, our company; to/with any of our directors, employees; any of our current or past clients; or to/with our rights or property; any other users of our website; or to/with anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires us to do that.
Security and protection of personal information
Protecting the security of all personally-identifiable information associated with our website guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will always take all reasonable steps to ensure the security of our users’ personal information and to maintain their privacy, we cannot guarantee or warrant the security of any information that you disclose or transmit to us online and we cannot be held responsible for the theft, destruction, or inadvertent disclosure of such personal information.
We do not knowingly collect information from minors. If you are under 18, please do not provide any personal information to us.
Use of Google Analytics data and cookies
Like millions of other websites, we use Google Analytics on this website.
Google Analytics is software that stores non-identifiable data about our website’s visitors in order to help us make better decisions about how we structure the site and how we present information to you.
What does Google Analytics record?
What website you came from to get here;
How long you stayed on our website;
What kind of device you are using;…
And quite a bit more about how you navigated to, and how you used, our website.
We use Google Analytics to measure how users interact with our website so that we can improve its performance and functionality. This includes limited information from the Google Display network which provides anonymous aggregated data (which may include gender and general interests information). This information can be used by us and by our web developer, ‘Ignite Our Brand’ to better understand what our website’s visitors seem to find most interesting and to improve the performance of the site over time.
We do not use any of the anonymised aggregated data to retarget you from other sites or with personalised advertising outside of this website.
If you want to opt out of all Google Analytics tracking you can alter the settings on your browser to block or to implement any ‘no-follow‘ functionality that it may provide. Please be aware that such action impacts your Google account as a whole so it may impair or inhibit your Search experiences with Google and possibly deliver less appropriate results to you because your previous search history, and your interaction with any advertising, will not be used to tailor location, search results or advertising that you will then see.
To make this opt-out simpler Google provide a tool for their Chrome browser and most leading browsers. Please note that these ‘opt-out tools’ are third party ones and we cannot attest to their functionality or safety.
What do we do with your data?
We do not merge personally-identifiable information (for example information from any enquiries made to us) with non-personally identifiable information collected through any Google advertising product or analytics features.
In summary, we take your privacy interests seriously and we will not combine any anonymised data with any other personal data without providing you with clear advance notice of any intent by us to do that.